How do I know what size is right for me?
For your convenience we have included a size chart, which can be found by clicking here.

Do you accept telephone orders?
Sorry we currently do not accept telephone orders

Is ordering at hotntrendy.com secure?
Yes, in fact hotntrendy does not store your credit card info on our server. We respect your privacy and do not sell or give your information to a third party. To find out more please read our privacy statement.

My Credit Card was declined, what should I do?
If your credit card is declined make sure your billing address which can be edited in MY ACCOUNT is an exact match with the one on file with the bank. Writing your address the wrong way could also lead to your card being declined. You can also check to make sure your card number is correct or that you have funds in your account.

What is the best way to contact you?
The best way to contact us is via email. We usually answer our email in a few hours not to exceed 24 hours. You can also make use of our contact information on our contact page.

Why do I have to open an account to place an order?
Opening an account makes it easier for you to order from us and makes it easy for us to give you great service. With an account you get to track your order and keep track of your activity with hotntrendy plus you can store items in your cart as long as we have them in stock.

How do I track my order?
You can track your order using the tracking number we provide after your order has been shipped. To find the tracking number you can log into your account and click on the order in question or refer to the email confirming your order has been shipped.

Why is the "accepted at" location not my address when I track my order?
The accepted at location is where your order was picked up from not where it has been delivered to.

Do I get an order and shipping confirmation after I have completed my order?
Yes, you get three confirmations, one when your order has been placed, the second when your order has been processed, and the last when your order has been shipped.

Do you charge sales tax?
We only charge sales tax on all orders placed by California Residents.

I need to change my account information, how do I do that?
Simply log in to your account with your email address and password and go to "my account" you will find options on changing your account information.

I have forgotten my password, what do I do?
In the log in page, click on the password forgotten link and a new password will be automatically emailed to you.

What payment options do you offer?
We offer payment via paypal using your Visa, Discover, Mastercard, American Express and E-Check. We also accept Money Order from US Residents Only

How do I subscribe/unsubscribe to your newsletter?
You can subscribe upon opening an account by checking the newsletter option. To unsubscribe simply log into your account and check the unsubscribe button. There are many benefits of subscribing to the newsletter such as keeping up to date on new arrivals, sales, offers and lots more.

Do you have a catalog?
No, we currently do not offer a catalog.

An item I want is sold out, what do I do next?
Check back with us in a week to two weeks, if an item will be reordered it is usually done within two weeks.

Do you ship outside the United States?
Yes, we ship to several countries outside the United States, upon checkout it will give you a shipping option. If you do not receive a shipping option this means we do not ship to your country.

How much do you charge for shipping?
Our shipping rates can be found by clicking here.

What is your return policy?
Our return policy can be found by clicking here

What are your conditions of use?
Use of this website, and information distributed in conjunction with this website is offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this website. Your use of this website or of any content presented in any and all areas of the website indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this website. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our currency information, services, or website.
Hotntrendy.com shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effectively immediately following the posting of such changes on this website.

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT HOTNTRENDY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
INACCURACY DISCLAIMER:

We have made every effort to make color of items appear as close as possible. Please make not that your monitor can also affect color.

From time to time there may be information on hotntrendy.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If you are not completely satisfied with your hotntrendy.com purchase, you may see our Return Policy for details.

I have a question that has not been answered what do I do?
If you have additional questions please feel free to send us an email.